In-Store Return Policy

Our Guarantee

We love shoes! And we want YOU to LOVE our shoes!

Our goal is to provide you with shoes so comfortable that you’ll be a Burch's fan for life. We stand behind the products we sell and we want you to feel confident in your purchase. While we cannot guarantee your new shoes will never wear out, we can guarantee that our shoes are free from workmanship and material defects for a year and a day from their purchase date.

If you are ever dissatisfied with a purchase, you can return or exchange your shoes at any of our retail locations. If you have additional questions, please feel free to contact us directly here.

We reserve the right to verify customer information, require a valid proof of purchase, and to deny any Love Your Shoes Guarantee request in our sole discretion if we determine that a customer is abusing the Guarantee or has engaged in fraud.


Message from the President:

Each season, we make it our mission to find the best assortment of shoes and accessories from around the world. Our buying team and I carefully curate the most comfortable and unique collection of footwear available.

With each new season, we bring in over 500 new styles. It’s a considerable task, but we wouldn’t have it any other way! We love our shoes; we want you to love them too! In line with our goal of ensuring your comfort, we have created the Year and a Day Love Your Shoes Guarantee. This new policy is monumental for us-- we’ve been in business for over 80 years, and we want to be in business another 80 years!

On behalf of the Burch's family, I’d like to thank you. We look forward to being YOUR shoe store!