FAQ

1. Shipping

BurchsShoes.com ships from Portland Oregon which means ultra fast Priority Mail 2 day delivery on purchases made in Oregon, Washington, Idaho, California, & Nevada at no additional charge. Just choose free ground shipping, your order defaults to Priority Mail due to local proximity.

Orders placed on BurchsShoes.com ship the next business day from Portland Oregon. We do not collect sales tax and all orders qualify for free shipping!

2. Policies

Returns: We allow returns on unworn/as new condition merchandise within 60 days of purchase date. A receipt is necessary to receive a refund. Preferred Customer electronic receipts do qualify. Gift Cards are non-refundable and unused balances carry over. Returns are accepted on worn merchandise within 14 days of the purchase date however worn merchandise is subject to a 10% restocking fee.

Price Adjustments: Price adjustments are given within 14 days of your purchase date. Adjustments can be made at any Burch's location but must be done in person.

Refunds: All refunds will be made using the original payment method. Purchases made with a credit card will be returned to the original card. If the original card is unavailable, refunds will be made by company check, processed locally, the next business day.

Repairs: We are happy to repair or exchange items determined to be a failure in workmanship within 6 months of the purchase date. We apologize, but we cannot make accommodations for items that are damaged in the course of normal wear and tear or accidental damage.

3. Repairs

If you are in need of footwear repairs outside of our policies, we recommend these highly skilled cobblers.

Eugene
- Burch's Shoe Outlet
Website: https://burchsshoes.com/pages/shoe-repair

4. Feet Hurt?

As a company who genuinely cares for the foot health of our valued clientele, we maintain the long-standing purpose to fit our customers properly. Our sterling reputation has made us the single largest doctor referral shoe resource in Oregon and SW Washington. We are recognized by the medical community as something more that just a shoe store since we truly care about foot health. However, we are not doctors, and do not diagnose foot problems. We simply use the best and most respected tools available to make your shoes more comfortable. Please recognize that foot pain is not normal. If you are experiencing prolonged foot pain you should seek advice from a medical professional.

- Northeast Portland – Dr. Greenberg

Phone Number: 503-257-8886

- East Portland – Dr. Mozena

Website: http://www.towncenterfootclinic.com/

- Northwest Portland – Dr. Goldstein

Website: http://drjaygoldstein.com/

- Salem – Dr. Callahan

Website: http://www.santiamfootclinic.com/home.html

- Foot Doctor Search portal

Website: http://www.nwpodiatric.com/tools-information

5. Need a shoe?

Burch's transfers merchandise daily between our 9 locations and warehouse. If an item is not available at the location closest to you, notify a salesperson at your nearest location and they will arrange for the shoe to be transferred to your nearest store. You may also contact our customer service department at BurchsShoes.com/Contact-Us and they can arrange for the transfer of merchandise.

6. Customer account information

At Burch's we collect customer account information via phone number, name, or email this record holds your purchase history which allows us to review and recall the information if the need for a return or exchange is presented. Complete customer records which include email or address will be eligible for coupon promotions delivered semi annually.